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Return policy

  1. A client has a right to exchange delivered goods to analogous goods of different size, form, color, model or complexity or to return goods he dislikes.
  2. This right can be exercised in 14 days from the moment of transferring goods (it is counted from the moment when a client or his representative signs a delivery document). This right is related to a fact that a client is unsatisfied with the size, from, color, model or appropriate complexity of goods.
  3. An exchange or return are possible only when exchanged or returned goods meet these requirements:
    1. were not used;
    2. were not spoilt or damaged;
    3. consumption and usage functions were preserved;
    4. marketable appearance was preserved;
    5. Alterations of packages needed to examine goods are not considered to be damage or lost of marketable appearance. In all cases goods must be returned in original package including attached RIDE.LT or manufacturers’ labels and stickers. A client must present purchase documents when returning RIDE.LT goods.
  4. Certain types of goods cannot be returned or exchanged except cases when they have obvious manufacturing defects. These goods include:
    1. watches and jewelry;
    2. perfumes and cosmetics;
    3. underwear and clothes for kids.
  5. In order to return goods , please fill goods return form and add to returning goods .
  6. Costs for returning the goods shall be paid by the client.
  7. A sum paid for ordered goods is refunded not later than 14 days from the moment RIDE.LT receives returned goods. A sum spent for delivery of goods is non-refundable.

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